One month after sending out an open letter to Activision asking for Call of Duty: Black Ops to be fixed and its fans compensated, Independent British consumer group Gamers' Voice announced that it is preparing to submit a formal complaint to the UK's Office of Fair Trading.
In their letter, the group alleged that the PC and Xbox 360 versions of Call of Duty: Black Ops are plagued with performance issues as well as persistent problems with freezing and online multiplayer log-in, to the extent that the game did not function as intended or advertised.
The letter asked Activision to explain how those problems came about and to detail how they plan to fix them and compensate their customers. The company failed to respond for a whole month, so the group decided to "test the might of government agencies against Activision. ... These agencies do exist to protect our rights as consumers, let us see if they can fullfill their remit on this pressing issue."
Gamers' Voice Head of Industry Relations Chris O'Regan concurs that a formal investigation would take months, but he hopes that it would set a precedent and help "ensure [future] games are not released in an unfinished state."