Blizzard has pledged to restore Diablo II online characters that died in a recent attack by hackers. Hackers were able to access character information exploting a security loophole in the servers, where all the character information is stored. Players experienced various problems, and as the Battle.net Sysop wrote:
"During the past week, some players have experienced character losses. Instances have ranged from hardcore characters dying, to the loss of items, skill points and experience in normal characters.
As of this morning, we can confirm that the problem causing these losses has been fixed. We recognize that the loss of a hardcore character or unique items is a cause of great concern to players. To remedy the situation, we are taking the following steps:
1. Monday, January 8, we will be reviving all hardcore characters who died between December 19th and January 1st. The restored hardcore characters will be revived with the experience, skills and items possessed as of Tuesday, December 19th. This restore will be automatic and players do not need to contact Blizzard to request that their character be restored.
Note: Only dead hardcore characters that died between December 19th and January 1st will be revived.
"2. In the event that players believe they have lost items, skill points or experience, we will be providing a mechanism by which players can manually flag their character to be restored as well. The restore will occur on Monday, January 8, and will rollback characters to the way they were saved as of December 19th. Please check this forum on Wednesday January 3, where we will be posting information on how you can flag your character to be included in the rollback.
We apologize for any inconvenience or frustration that this problem may have caused players. We believe that these solutions address the majority of losses that have occurred. Please contact firstname.lastname@example.org if you have any questions or concerns.