GameStop Opened Deus Ex Boxes And Stole Coupons From Them

Gamers who bought physical copies of Deus Ex: Human Revolution were greeted by an unexpected surprise when they opened their game boxes as they found a free coupon for the Onlive version of the game.

Said promotion was included with all boxed copies of the game's PC version, but GameStop customers missed out on it as the store opted to open the game's boxes and remove/steal the coupon from it before handing it to its purchasers.

Needless to say, GameStop didn't inform its customers or take their permission before doing so.

After customers started complaining, a GameStop employee leaked an internal email from a GameStop Field Operations Manager, with written instructions to employees ordering them to remove the coupons before handing the game to its purchasers.

GameStop didn't deny the allegations as its public relations representative, Beth Sharum, explained that "Square Enix packed the competitor's coupon with our DXHR product without our prior knowledge and we did pull and discard these coupons."

According to Wikipedia: "OnLive is a cloud gaming platform: the games are synchronized, rendered, and stored on remote servers and delivered via the Internet. The service is available using the OnLive Game System. A low-end computer, as long as it can play video, may be used to play any kind of game since the game is computed on the OnLive server. For that reason, the service is being seen as a competitor for the console market. All games on the service are available in 720p format. OnLive recommends an Internet connection of 5 Mbit/s or faster, and a 2 Mbit/s connection meets the minimum system requirements."

GameStop also posted a statement on Facebook saying that, "Regarding the Deus Ex: Human Revolution OnLive Codes: We don't make a habit of promoting competitive services without a formal partnership. Square Enix packed the competitor's coupon with our DXHR product without our prior knowledge and we did pull these coupons. While the new products may be opened, we fully guarantee the condition of the discs to be new. If you find this to not be the case, please contact the store where the game was purchased and they will further assist."

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Comments

This is completely illegal

Its illegal as they bought these items whole, altered them, then attempted to sell them as originals. Since they are not in original, used, unopened condition, than they are not new or the original item set. This is illegal in any first world country.
-IPE

Completely Illegal

Its illegal as they bought these items whole, altered them, then attempted to sell them as originals. Since they are not in original, used, unopened condition, than they are not new or the original item set. This is illegal in any first world country.
-IPE

JUDGE DREDD

I AM THE LAW! Nobody rules here but the guy with the badge... and it happens to be me! *taze Gamestop* you must stupid to even think you could get away with this *use handcuffs* take that, 2 years! and forced labor !

Law

Well in my opinion, when you buy something you own the case and all included in the case. When Gamestop did that they stole from all the people who owned those coupons - regardless of it promoting something or not, it's theft. So I would say something like a class action should be in order? Last time I checked - theft is still illegal in all countries?

Flawed

Who bought all those boxes? Gamestop did, so according to your silly idea until someone buys one from them, gamestop owns all the boxes and their contents. So they're free to even have sex with the disks if they want to.

Flawed Flawed

So what you're saying is that they have the right to sell incomplete products to anyone? So, when you buy anything and it's not working then you're supposed to except it because that's the way it was sold? In otherwords if Sony sold you spyware infected PSP's it's ok? Something sealed from the manufacturer may not be tampered with - the END USER have the right to be informed of ANY changes made BEFORE the receive the product. You sir, are naive... From now on Ford have the right to sell cars and remove the engine before the deliver the car. Once any changes has been made to any product, the sales agreement is void. The buyer needs to be informed and must accept these changes before the sale can be completed.

With that I rest my case...

sucks for anyone who may of

sucks for anyone who may of ordered as a collector who didn't intend to open the game(wonder if they'd be nice enough to send/exchange for an unopened one on request; cause that's where I'd see the bigger issue)...

So many morons.

So Deus Ex causes a fuss, and NOW people are bitching about opened cases? Are you people seriously THAT retarded? Ever take the time to look at the walls on a GameStop? Wonder what those cases are in the new sections? They are the cases OF THE NEW GAMES. They've been opened since GameStop started business, and NOW people are whining like little children? Seriously, if the courts didn't care then, they don't care NOW.

The major difference between

The major difference between the cd guts on the wall is those are CONSOLE jackets, and not PC jackets... whereas PC games have serial keys attached to those games, and after having them gutted by gamestop I can only imagine the massive lawsuit coming from OnLive soon. I don't know who ordered this stupidity, but I can only imagine the shit storm to follow soon. What I want to know... what about other retailers? Did Wal-mart, or Bestbuy gut new PC copies too? I am just super curious?

HA!

Its funny to see people flipping out over shit they will never use. What an asshole move by gamestop. Makes you think what kind of else shit they pulled.

HA!

How about the part where you got to be online constantly in order to play a game with that new console. Players have been complaining including my self about having to be online for a single player mode.

Those pansies

so. competitors with the console market eh??

go fuck yourself gamestop. you have absolutely NO reason to tamper with a product. if openned, it's 'used'. get off mah tits gamestop

They do have a reason, a good

They do have a reason, a good one. Cloud gaming services are killing retail shops (not that i care). I think its actually quite cheeky of OnLive to do that (and their service isn't quite perfect yet)

Fair enough on them, if I was running a business I wouldn't advertise a competitors product whilst selling my own.

Also its not tampering with a product, many shops open their products sometimes just to check its all their. Ive bought many things like this e.g. when I bought my N1 it came opened from Vodafone, did I care? No.

Oh and btw, its not like they're missing out on anything. You can get a free trial from the Onlive website so the voucher is more of a advert flier...

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