Microsoft Confess and Fix RROD Epidemic

Since its launch, numerous reports claimed that Xbox 360 suffers from an unreasonable failure rate. In fact, the article you are currently reading has replaced a news report claiming that Xbox 360 failure rate is a staggering 33%.

Facing failure accusations, Microsoft maintained two official responses: (1) Xbox 360 failure rate is within industry standards and (2) it doesn't matter if your Xbox 360 fails, what matters is how fast was it fixed.

But suddenly Microsoft changed tone and admitted the problem. Some people would believe that Microsoft have just discovered the issue and fixed it, as expected from a reputable multinational company. But when asked, Robbie Bach, president of Microsoft's Entertainment & Devices Division for a "little over first year" the "set of issues wasn't visible at all," but during the last couple of months the company has seen "significant increases, significant call volume, and significant attention" to the problem. During those "couple of months" Microsoft actively denied the problem several times.

Although Microsoft have already admitted the problem, but they still refuse to declare that actual Xbox 360 failure rate. We do however know that they have assigned 1 billion dollars to fix what they cited "an unacceptable number of repairs to Xbox 360 consoles". If this budget is meant for repairing failed consoles and nothing else (RROD related R&D for example), it would mean that they'd be fixing around 1 third of the 11.6 million Xbox 360s sold up till now.

After admitting the problem, Microsoft decided to extend Xbox 360 warranty to 3 years, but only for RROD failures. "If a customer has an issue indicated by the three flashing red lights, Microsoft will repair the console free of charge -including shipping- for three years from the console's purchase date", said Peter Moore, Microsoft corporate vice president in an open letter to Xbox 360 Community. "We will also retroactively reimburse any of you who paid for repairs related to problems indicated by this error message (general hardware failure ) in the past."

The open letter also states that Microsoft "have identified several factors that can cause a general hardware failure " and " have already made certain improvements to the console". Most probably, those improvements include an extra heat sink that Microsoft has been adding quietly to newly repaired consoles.

Off the open letter, Microsoft confirmed that the issue was "Microsoft's responsibility", and that their manufacturing partners have "done good work", but the problems arose from a "Microsoft design challenge," which they "can now engineer around".

Xbox 360 owners might want to read Peter Moore's open letter through the link available in the downloads tab.

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Comments

Microsoft Confess and Fix RROD Epidemic

Well Microsoft, a problem you say? Repairable you say? Your going to invest money to fix it? Too bloody right you should! How dare they release this console before sufficently testing it. How dare they deny the fault when we have found it. How dare they think this is the final solution. They have obviously taken there OS concept of ship it now fix it later and applied it to the 360. Go the PS3, yeah it didnt have everything out of the box, but Sony are seeing to it and taking public sugestions and oppinions on board guaranteing the PS3 will be what we want and need for console gaming. Shame on you Microsoft, go bury your head in the sand some more and keep pretending we arn't disgusted and put off from you brand.

Microsoft Confess and Fix RROD Epidemic

1 billion us dollars to fix it..whoa!I will never buy a MS console. I have a PS3 and now will also buy a Wii. Those two are cool! I can't decide which one is better since they are so different. but I see the PS3 and Wii as extremes and the Xbox360 as the 'general' console in the middle..which makes it uesless. If I had to choose between a Wii and PS3.. I'd take the PS3 even if I had so sell my PC because linux runs crazy fast on it!

Microsoft Confess and Fix RROD Epidemic

Yeah I got the RROD and so did my friends which pisses me off, and one of my friends even had to pay for the repairs within the term of his warranty, I thought warranties were for covering an error on the manufacturers part, hmm microsoft do your research!

Microsoft Confess and Fix RROD Epidemic

well, at least they are PAYING for the repairs now, unlike a pesky disc read error on another past console (ps2). Also a 3 year warranty on the console after it's fixed? Pretty good since in three years another next gen console will be in it's development. RROD is a bi%^$ but at least they are finally addressing the issue.

Microsoft Confess and Fix RROD Epidemic

Anonymousat 2:32...hey live with the fact that the 360 is a pile of sh1t and dont try and make excuses like "People seem to forget psx, and ps2 especially also had horrible fail rates"My original PS1 AND PS2 are both still working just fine thanks, as are ALL the people i know who owns them since launch!Now, lets see in 2015 how many original 360s are still working eh?

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