XBL Accounts Get Hacked - Microsoft Does Not Help And Insists XBL Is Not

Microsoft has always listed the security and customer friendliness of its Xbox LIVE service as one of the key strengths of its Xbox system, but it seems that this is not the whole truth.

Reports of hacked XBL accounts being sold online have been surfacing for a while now, and it seems that Microsoft has chosen to deny them instead of investigating and aiding the victims.

The most prominent case is Sasan T's who documented her story on her own blog. Susan became aware of the problem for the first time on January 2nd, 2012 when she received an email from Microsoft confirming her purchase of 10,000 Microsoft points as well as the Family Gold Pack for $214.97. Needless to say, this purchase was not made by Susan.

Susan responded sensibly by contacting Microsoft's Phone Support who blocked her account promptly - or so she thought. No more than two days later Susan received another 10,000 Microsoft Points purchase confirmation for $124.98 from Microsoft. Contacting Microsoft's Phone Support again, Susan was told that they "couldn't block her account!"

With no help from Microsoft, Susan did some investigation on her own. The second confirmation email stated that the points where transferred to an XBL user called RipplyCorgi16, so she contacted him.

RipplyCorgi16 was honest with Susan, informing her that he is from Poland and that he purchased the points from a site called TradeTang, a Chinese wholesale site where 10,000 Microsoft Points are currently available for around $30.

RipplyCorgi16 also revealed that he was directed to TradeTang through a Polish trading site called Allegro, giving the seller's Allegro username and email to Susan.

Susan then contacted Microsoft for the third time, to be answered by a representative who was "appalled that no one else had actually managed to get my account blocked since the moment I first reported the issue on Monday. He said he is going to pass my case onto the Tier 3 team who will phone me once my account has been blocked and the investigation began."

Until this story was published Microsoft didn't contact Susan yet. The company did however release the following helpful statement: "Xbox Live has not been hacked. Microsoft can confirm that there has been no breach to the security of our Xbox Live service."

Microsoft believes that the stolen accounts were stolen through phishing scams. This is quite reasonable indeed, but it is not an excuse for company's inability to act on reported cases.

Add new comment

This question is for testing whether you are a human visitor and to prevent automated spam submissions.



Who would have thought gay meant happy and not bending over for a dick up your arse. Has anyone put it that way to homosexuals... A DICK IN YOUR ASS! ROFLMAO. They all need a shrink test.

Not at all

Nah, hackers force companies to tell the world they were hacked. As in "if you don't we will and we'll release a load of personal data we stole as proof". That would make a company look worse than if they just came clean about it, so they don't try to hide those things because they can't.


something like this happened to me not only did I contact microsoft I contacted my bank who promptly reimbursed me for all lost funds. Since I have been out work and to top of off my xbox hadn't been turned on in weeks and I hadn't used the password anywhere else online in weeks.

Anyway my bank promptly reimbursed me for all lost funds. Microsoft did give me some free 1 month xbox live gold codes too for the trouble. I rarely purchase anything large and when I do its usually computer related stuff from newegg or tiger direct so when this happened it was a red flag to me and my bank.

Nothing new

Same thing happened to my account and was definitely not the result of a phishing scam. This was about nine months ago, had 10,000 points bought and a family membership. MS locked my account immediately, and told me that it would be resolved within 14 days. I called three weeks later to see what was going on and they apparently had been sitting on it because somebody along the line didn't enter some of my information properly. Several phone calls and two more months and my account and money were reimbursed. From what I'd been told by the service reps, there were a lot of people having these issues.

If you're so sure, feel free to elaborate...

"and was definitely not the result of a phishing scam" - Not necessarily phishing, but as long as you have a pc it's probably an open door into your home and personal data. Point in case, your password was stolen from you or someone else who knew it (most likely family) not from microsofts servers. Why? Because its much easier to infect your computer without your knowledge and steal the password as you type it than to crack an AES encrypted field with a key that is god-knows-how-many-bits-long

Hacked accounts = less customers. Less/no support = less cust.

Just as Sony lost many customers, so will Microsoft do if they don't support customers getting their accounts hacked. Microsoft, now its the time to be clever. Do what you can to show your current customers (and future) that you can and will support them. Otherwise your next gen. consoles will not sell as many as you might think.

I will never buy PS3 or any other Sony-product again, after they got hacked and lost information about a lot of customers. If Microsoft get hacked too, I think I'll stick to my pc in the future. But most important: be honest about hacking!


"But most important: be honest about hacking! " - They were, account passwords arent stolen from companies (not even from sony) because they're encrypted and it'd take a lot of time and effort to crack. It's much faster and easier to steal the password from the owner as long as he/she isn't a graduate of computer science or other related areas.

Add new comment